Terms of Service

1. Who we are

refunded.vip ("the Service", "we", "us") is a private, invite-only online community. By creating an account you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility and accounts

You must be at least 16 years old to hold an account. Registration requires a valid invite code and a working email address. You are responsible for everything that happens under your account, for keeping your password confidential, and for the security of the email address linked to it. Accounts are personal — you may not sell, share, rent, or transfer an account.

You must provide accurate information and keep it current. One person may hold one account unless staff approve otherwise.

3. Invites and inviter responsibility

Membership is invite-only. Invite codes are issued to your account, are personal to you, and remain our property. You may not sell, trade, auction, rent, or exchange an invite for money, goods, services, or anything else of value, and you may not post codes publicly or hand them out in bulk. Codes offered or obtained in breach of this section may be voided without notice, and any account created from one may be removed.

Only invite people you know and trust. When you invite someone you vouch for them, and that link is recorded permanently against both accounts.

If a member you invited is banned, your own account may face action. What we do is proportionate to the severity of their conduct and to your part in it, and will normally follow this pattern:

• Minor breaches — spam or low-level rule breaking: usually no action against you, or an informal notice.
• Serious breaches — harassment, repeat offences, or ban evasion: a formal warning on your account and loss of invite privileges.
• Severe breaches — scamming or defrauding members, doxxing, attacking the Service, or distributing malware: a temporary or permanent ban on your account as well.
• Selling an invite, or knowingly inviting someone who is evading a ban: permanent ban.

In deciding, we weigh whether you knew or should have known, whether you benefited, and your own standing in the community. These decisions are made by staff at their discretion, and you may appeal through a support ticket or our Discord.

4. Acceptable use

You agree not to:

• Harass, threaten, defame, impersonate, or dox any person.
• Post unlawful content, malware, or content you have no right to share.
• Attack, probe, or disrupt the Service, or attempt to access accounts or data that are not yours.
• Scrape, automate, or bulk-collect member data.
• Use the Service to defraud anyone, including chargeback abuse or scam trading.
• Sell, trade, or publicly distribute invite codes.
• Evade a ban, warning, or other moderation action.

5. Content you post

You keep ownership of what you post. By posting, you grant us a non-exclusive, worldwide, royalty-free licence to host and display that content within the Service. You are solely responsible for your content and confirm you have the rights to post it.

We may remove content and suspend accounts at our discretion where we believe these Terms have been breached.

6. Premium subscriptions and payment

Premium is a fixed-duration, prepaid entitlement — not an auto-renewing subscription. Nothing is charged automatically and no payment details are stored by the Service. Access begins when staff activate it and ends at the stated expiry. Purchased time added to an active subscription extends it from its current expiry rather than replacing it.

Where purchases are arranged through our Discord, the payment terms shown at the time of purchase apply.

7. No refunds

All sales are final. We do not offer refunds, credits, or exchanges on Premium. This applies in particular to:

• Change of mind, accidental purchase, or buying the wrong duration.
• Unused or partially used subscription time, including any time remaining if you stop using the Service or delete your account.
• Downtime, bugs, delayed updates, or the Service not working on your particular setup or configuration.
• Loss of access following a warning, suspension, or ban issued under these Terms.
• Any consequence arising from your use of third-party software.

Premium is digital content delivered immediately on activation. By asking us to activate it, you expressly request that performance begins at once and you acknowledge that you lose any statutory right of withdrawal or cancellation once it has been performed. Where a mandatory consumer protection law in your jurisdiction grants a refund right that cannot lawfully be excluded, that right prevails over this section and we will honour it.

If something goes wrong with a purchase, open a support ticket and we will do our best to put it right. Raising a chargeback or payment dispute without contacting us first will result in permanent termination of your account and forfeiture of any remaining access.

8. Moderation, warnings and bans

We operate reports, warnings, temporary bans, and permanent bans. Decisions are made by staff on the balance of available evidence. Moderation records may be retained after an account is deleted, as described in the Privacy Policy. Appeals may be raised through our Discord.

9. Availability

The Service is provided "as is" and "as available". We do not warrant uninterrupted or error-free operation, and we may change, suspend, or discontinue any part of it. Scheduled and unscheduled downtime does not by itself entitle you to a refund.

10. Termination

You may close your account at any time from your settings. We may suspend or terminate an account that breaches these Terms, that we are legally required to remove, or where continued operation poses a risk to other members or to us.

11. Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses, or for lost data, profits, or goodwill. Nothing in these Terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Where liability cannot be excluded, it is capped at the greater of the amount you paid us in the preceding twelve months or €50.

12. Changes

We may update these Terms. Material changes will be announced in the community. Continued use after a change means you accept the revised Terms.

13. Contact

Questions about these Terms can be raised through a support ticket or our Discord.